The Doyle Collection
  • London, GBR
  • £26,000 per year based on 40 hours contract, plus fantastic upselling and incentive opportunities
  • Salary
  • Full time, permanent
  • The Marylebone Hotel

Guest Relations Executive at The Marylebone

If you love making guests feel special and want to be a part of a great team that is passionate about hospitality, this opportunity to join us is perfect.

As a Guest Relations Agent you will provide a warm, genuine and consistent welcome and service to all visitors and guests throughout their visit, acting as a constant example of guest engagement and a pivotal contact between the guests and the hotel.

The perks of working as a Guest Relations Agent at The Marylebone

  • £500 joining bonus payable after the probation period (Direct Hires Only)
  • Contract based on 40 hours per week
  • Overtime available, paid hourly rate
  • 28 days of holiday including public holidays, increasing with length of service
  • Company pension scheme
  • In-house training team dedicated to your personal development and career progression
  • Large range of Learning and Development across all levels and department
  • Free meals on duty as well as breakfast to get to you started
  • Staff summer parties, Christmas parties and regular team get together's
  • Fun and interactive reward & recognition incentives
  • A great working environment with a leading London reputation for al fresco dining
  • £400 Refer a Friend Bonus Scheme

As a Guest Relations Agent at The Marylebone, you will handle the administrational duties of the Guest Relations Operation, acknowledge, greet and engage with guests and visitors, provide information on the hotel's amenities and services whilst actively upselling and creating reservations where necessary, assist with guest requests for particular services by making arrangements with the relevant departments and meet and escort all arriving VIP guests to their rooms whilst ensuring their needs are met.

You will be working for the family-owned Doyle Collection Hotel group, which means there are plenty of opportunities for your career to grow in the UK and further afield in Ireland and the USA!

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.


#chooseyouradventure #PROUDpeople #PROUDtobepartofit



The Doyle Collection
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